Producing Quality Documentation: It’s All About Process

By David Bringhurst, Marketing Manager, Gasper Corporation At first glance, writing seems somewhat esoteric. Those who believe they can’t write view the act as beyond their ken. I have chosen the word “act” with care. I think it is because people view writing as an act-something that you just do, something you have to get right the first time-that they believe they cannot do it. However, I think that, with the right guidance, just about anyone can be, at the least, an accurate and clear writer. What’s more, I think it is important that they be one. At Gasper...

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