International Web Support Sites: How Does Yours Stack Up?

How does your web site rank among the top sites internationally? Would you like to find out?

Localization Industry Standards Association (LISA) and The Association of Support Professionals (ASP) are collaborating to produce the first Year’s Ten Best International Web Support Sites Awards Program. When you (or one of your customers) enter a web site into the competition, independent experts will provide detailed feedback on how well the site supports customers worldwide and what could be improved.

And, if your site is selected as one of the Best International Web Support Sites, your work will be recognized and profiled in a book to be published by LISA in early 2006.

The awards program is open to any organization that provides support sites in three or more languages (including the language of its “home” market). Independent judges will evaluate the sites in five broad categories, based on 25 criteria derived from ASP’s evaluation metrics in the following categories:

• Overall usability, design and navigation
• Knowledgebase and search implementation
• Interactive features
• Personalization and locale-specific adaptation
• Integration of international support as part of an overall strategy

Apply today (entries will be accepted through September 19, 2005.

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