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Wikis For Documentation? Anne Gentle Provides Some Examples

November 9, 2007 Blog 4 Comments

Wikis are web-based publishing tools that provide collaborative authoring capabilities to anyone with appropriate editing permission and a web browser connected to the internet. While the most popular wiki is by far Wikipedia, these browser-based tools are increasingly being used by software developers, technical documentation professionals, and customer support representatives to create training materials, support centers, and product documentation. There’s even a wiki based on the Darwin Information Typing Architecture (DITA) that supports authoring structured XML content in compliance with the DITA standard.

image Anne Gentle, of JustWriteClick, has posted a slide deck from a recent presentation about wikis she delivered to members of Austin STC. In it, Anne provides links to several wikis used by companies to provide product documentation, announcements, and software updates. These sites often allow—even encourage—user-generated content. If you are interested in how some other organizations are using wikis, take a peek at the wikis Anne spotted:

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Currently there are "4 comments" on this Article:

  1. superk says:

    Hey there,

    Thx for that post. recently I had a conversation with Anne concerning wikis and XML. DITA Storm seems to go that extra mile to be able to reuse content.

    But I’ll dig deeper to make sure it does what I want it to do smile

  2. anna says:

    AOL has an office wiki too… but i think it is password protected

  3. John says:

    Thanks for the link Anne. I worked on getting some of our content-creation teams to implement the MSDN Wiki and establish policies around its use. I’m interested to find out more about how the content owners of the other sites you mention are using the material that shows up on thier wikis. I call it the “and now what?” question. Feel free to contact me directly if you’re interested in such a dialog. Cheers, John.

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