User-Generated Content, Time-Saving Tools, and Dance Music Djs: Slide Decks From The STC Summit

As a convenience to our readers—and to those who attended the Society for Technical Communication Summit in Philadelphia this week—I’ve published the slide decks for three of my presentations here. If you have questions about any of the presentations, send me an email. I’m always happy to help others learn what I know.

Augmenting your Technical Documentation with User-Generated Content

Your user community can be an invaluable source of information about your product or service. Using Web 2.0 technologies, you can augment your existing technical documentation with user-generated content. The presentation, delivered June 2, 2008 at the Society for Technical Communication Summit in Philadelphia, PA explores the possibilities, as well as the perils, of leveraging this often-overlooked resource.

Stop Wasting Time: Ten Things You Can Do to Make Yourself More Efficient

Most folks complain they don’t have enough time to move their careers forward. Most of the time, this is simply not true. There’s plenty of time in each day, but we’re used to wasting it on time-sucking tasks that provide little or no business value. The presentation, delivered June 3, 2008 at the Society for Technical Communication Summit in Philadelphia, PA highlights ten of the biggest time-consuming tasks we perform each day and how to accomplish them more efficiently.

From Nightclub dj to Content Management Consultant—Developing a Business Career The Content Wrangler Way

A look at how Scott Abel moved his career from a dead-end nightclub job to a career as one of the foremost experts in content management and technical communication. The presentation, delivered June 3, 2008 at the Society for Technical Communication Summit in Philadelphia, PA explores Scott’s unique career path and examines the history of the remix and how it relates to delivering personalized technical content.