Gantt to Glory: Evolving from Project Management to Successful Web Operations

June 6, 2008 Blog 4 Comments

By Kristina Podnar, Senior Consultant, Welchman Consulting Several years ago, I had a front row seat and watched in horror as a federal agency spent $2.7 million on a web site redesign and web content management system (WCMS) implementation, only to scrap every image on the site and every WCMS template created, and start from anew. All before the site’s first anniversary. At the beginning of the project, there were such high hopes for what was intended to be a cutting edge e-gov site. It ended an absolute failure, classified Read the full article…

Microsoft Lacks Goals: Bill Gates Waffles When Tim O’Reilly Asks Probing Question

June 4, 2008 Blog No Comments

“It was left to a member of the audience, technology publisher Tim O’Reilly, to ask a searching question. Did Microsoft ‘have any really big, hairy, audacious goal’ any more? Watching Gates waffle said everything one needed to know about how incoherent and middle-aged his company has become. He didn’t have an answer because there isn’t one.” Read Bill Gates doesn’t play monopoly? Laugh? I nearly died (The Guardian)

User-Generated Content, Time-Saving Tools, and Dance Music Djs: Slide Decks From The STC Summit

June 4, 2008 Blog No Comments

As a convenience to our readers—and to those who attended the Society for Technical Communication Summit in Philadelphia this week—I’ve published the slide decks for three of my presentations here. If you have questions about any of the presentations, send me an email. I’m always happy to help others learn what I know. Augmenting your Technical Documentation with User-Generated Content Your user community can be an invaluable source of information about your product or service. Using Web 2.0 technologies, you can augment your existing technical documentation with user-generated content. The Read the full article…