Web Operations Management and Web 2.0: An Interview with Lisa Welchman

David Hobbs, senior consultant at Welchman Consulting, interviews his boss, Lisa Welchman, about the discipline known as Web Operations Management and why organizations need it.

“The more collaborative and free you want to be on your public facing Web sites, or intranets, for that matter, the more operational controls and policies you need to have in place in order to ensure quality,” says Welchman. Read the interview and grab yourself a copy of Web Operations Management: A Primer.