[Webinar] Collaborate Your Way to More Effective Customer Support: Friday, February 4, 2011 10:00 AM PST
Join Scott Abel, The Content Wrangler, for a lively discussion with digital community advocate, Alan Porter about the changing face of customer support on the web. You’ll learn how innovative organizations are leveraging the power of collaborative authoring, user-generated content, social currency, feedback and ratings to improve customer service and support.
You’ll discover the importance of collaborating with your customers to produce experiences that meet — even exceed — customer expectations. And, you’ll find out how collaborative support communities can help organizations create loyal customers, improve productivity, increase sales, and reduce expenses.
Our guest, Alan Porter, author of “Wiki: Grow Your Own For Fun and Profit” is giving away a FREE COPY of the printed book to the first 50 attendees to the live event.
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