2 Responses to “Industry Average Help Desk Support Costs”

  1. rick April 29, 2011 at 10:55 am #

    Any data on the percentage of support cases in which the resolution *was* covered within the available documentation (user guide/help system/etc), but the customer was unable to find it?

  2. IT support costs November 24, 2011 at 5:42 pm #

    Thanks for the stats
    These are my costs for this year,
    IT support costs data

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