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Industry Average Help Desk Support Costs

April 28, 2011 Blog 2 Comments

Envisioned by the folks at MindTouch, based on data from the 2010 HDI Customer Satisfaction Benchmarking Study.


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Currently there are "2 comments" on this Article:

  1. rick says:
    April 29, 2011 at 10:55 am

    Any data on the percentage of support cases in which the resolution *was* covered within the available documentation (user guide/help system/etc), but the customer was unable to find it?

  2. IT support costs says:
    November 24, 2011 at 5:42 pm

    Thanks for the stats
    These are my costs for this year,
    IT support costs data

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