What’s Next? Socially-Enabled User Assistance, Interactive Documentation, and Location Aware Help
Take a peek at my latest presentation slide deck from Web Content: Going Mobile, held June 6-7, 2011 at Gleacher Center in Chicago. I was the closing presenter and ripped through 149 slides in 45 minutes. A personal best.
What's Next? Socially-Enabled User Assistance, Interactive Documentation, and Location Aware Help
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Tags: augmented reality, customer experience, Customer Support, documentation, interaction, social CRM, socially-enabled, user experience, UX





























Hi Scott!
I was just saying on the Google CS group: It’s great not only that you wrote this, but that you’re really working hard to spread the ideas in the community. You’re always a great resource for those that like to take every step while thinking 3 ahead.
I wrote a little response post: http://lessworkmoreflow.blogspot.com/2011/07/making-socially-enabled-help-better.html
Noz – http://lessworkmoreflow.blogspot.com // @nozurbina