Replay of “What’s Next? Socially-Enabled User Assistance, Interactive Documentation, and Location-Aware Help” with Scott Abel, The Content Wrangler
Here’s an on-demand recording of my recent webinar, “What’s Next? Socially-Enabled User Assistance, Interactive Documentation, and Location-Aware Help”, sponsored by MindTouch. During this fast-paced presentation, I use a story metaphor — kind of a history of documentation — to help attendees understand how businesses big and small are leveraging the power of the crowd to create exceptional socially-enabled customer assistance experiences, engaging interactive/enhanced digital content, useful mobile device apps, and powerful location-aware help. After the webinar, I answered questions from the audience that are documented here.
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[...] afternoon, I watched Scott Abel’s webinar What’s Next? Socially-Enabled User Assistance, Interactive Documentation, and Location-Aware Help. It was a tour de force tour of the past, present, and potential future of computer mediated help. [...]