LavaCon Conference on Digital Media and Content Strategies: An Interview with Jack Molisani

In this exclusive interview Scott Abel, The Content Wrangler chats with professional recruiter and conference organizer Jack Molisani about the upcoming LavaCon Conference on Digital Media and Content Strategies and why you should attend. [Note: If you haven't registered already, check the end of this interview for a special discount offer for The Content Wrangler readers.] TCW: Hi, Jack. Thanks for making time to talk with us today. Tell us a little about yourself and what you do. JM: I’m the founder of ProSpring Technical Staffing, a staffing agency the …

A Simple DITA Video

A brief and very useful video to start the conversation about the need for (and benefits of) the Darwin Information Typing Architecture (DITA). H/T to SDL Structured Content Technologies.

Autodesk WikiHelp: A Socially-Enabled Support Community That’s Changing The Way Autodesk Helps Its Customers

Scott Abel, The Content Wrangler interviews Victor Solano, Senior Manager for Learning Experience and Frameworks at Autodesk In this exclusive interview with Victor Solano, Senior Manager for Learning Experience and Frameworks at Autodesk, we explore how the software giant has leveraged the power of the crowd, software standards, and content management to meet the fast-changing needs of its customers. There are many lessons to be learned here, including the fact that the ways technical communication professionals have created user assistance content in the past may not be the way we …

Greenwashing: Infographics To Help Consumers Determine “Just How Green Is It?”

[An Interview With Michael Fritz] tcworld Conference and tekom Trade Fair: The World’s Largest Technical Communication Event

By Scott Abel, The Content Wrangler Consumers of products and services encounter technical information all the time. This information, often referred to as technical communication, is often (but not always) created by professional writers, illustrators, interaction designers, information architects and others whose job it is to help consumers accomplish goals. The work of technical communicators is diverse and involves an understanding of many disciplines. Technical communicators must understand language and linguistics, instructional design, color theory, information architecture, usability, accessibility, findability, human computer interaction, and myriad other areas of study. They …

Should You Ever Have To Make Up Your Mind?

By Richard L. Hamilton, special to The Content Wrangler Did you ever have to make up your mind? Pick up on one and leave the other behind? — The Lovin’ Spoonful The current situation in the technical communication world reminds me of this great old song from The Lovin’ Spoonful. We’ve got two attractive technologies competing for our attention: social media and structured, intelligent content (PDF). We were getting all set to start a long-term relationship with structured content, when along came social media and we lost our heads. We’re …