Author: Robert Norris

Robert Norris is an accomplished content wrangler who helps organizations improve their knowledge sharing operations by boosting the ROI from their online help websites. A grey-haired technologist, author and content troubleshooter with 20+ years experience in digital library technologies, knowledge management and instructional design, Robert has served corporate, government and academic clients worldwide. After documenting the lessons learned from his impressive career, he is eager to share them with our community.

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