Content Management: Success Is In The Planning

In order to meet the challenge of providing value to customers—and, equally as important, to shareholders—content-heavy organizations must take greater advantage of breakthroughs in information and computing technologies designed to improve productivity, boost quality and reduce time-to-market. To obtain the highest return on investment possible, we, as technical communicators, as well as the organizations we serve, must be open and willing to change. New ideas, products and technologies exist that can help us reach—even exceed—our goals. Getting there is certainly a battle—and, a potentially risky one at that. But, if we step outside our comfort zone and consider fresh, promising alternatives to managing the content we create, we can deliver value unsurpassed. Enter Content Management Content management is a paradigm shift; a new-and-improved way of strategizing and organizing information in order to drastically reduce time-to-market. It’s also a popular buzz word in our industry; one that causes much confusion and consternation. Well planned content management initiatives utilize proven, existing technologies to automate many manual and repetitive tasks, reduce the amount of time and resources necessary to generate documents and other content, and improve the quality and consistency of the information we provide our customers. Although it is a new area for most, the automatic assembly of documents using computers (with little or no human intervention) has been taking place in government, defense and aerospace industries for several decades. Recent...

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Single Sourcing – Building Modular Documentation by Kurt Ament

Kurt Ament has hit the nail on the head! His latest effort, “Single Sourcing: Building Modular Documentation,” is a valuable reference for those of us who seek to save time, effort, and money by implementing a productive method of creating information once and reusing it often. Ament covers the issues—step-by-step—that many others only discuss. He lays out a simple roadmap, complete with real world examples that have worked (or not worked) for his clients. In Chapter 1 (About Single Sourcing), Kurt carefully defines single sourcing and explains related concepts (reusable content, modular writing, and assembled documents) in ways that are easy to understand and free of techno-jargon. And, he does us all a big favor by addressing the negatives associated with using technology to assemble documents by explaining that it actually takes more creativity to write content that can fit into multiple media, for multiple audiences, than it does to continually rewrite information over and over again each time it is needed. Chapter 2 (Building Documents) and Chapter 3 (Structuring Content) are of particular value to those seeking to understand the shift in thinking required to master single sourcing. Writers, programmers and managers will all benefit from these chapters. Each chapter is packed full of tips and examples you can begin using today! Chapter 4 (Configuring Language) explains how to configure your writing to support and increase usability, while...

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I’m No Lone Ranger, But I Am, The Content Wrangler

Content, content—it’s everywhere—and managing it is getting out of hand! How many times have you looked through folders chocked full of files to locate the specific document that you want, only to find it’s not the right version, contains inaccurate or outdated information, or worse—is nowhere to be found? Enter Content Management. And, more precisely, The Content Wrangler (that’s me). Each week, I’ll rustle up useful articles, reviews and news you can use to get a handle on the content you create. I’ll share strategies that can help you plan and implement a successful content management initiative, as well as best practices, case studies and lessons learned from those who have made the big mistakes; the ones you’ll want to avoid. And, I’ll answer questions from readers—ready, aim, shoot me an email. If you’re wonderin’ why there’s so much fuss about managing content (after all, we’ve been doing it for quite a while without any help) you should read Pamela Kostur’s article, Content: What is it and why should we manage it. In short, Kostur says before we start thinking about how to manage content (selecting tools, vendors and technologies), we should first understand the content we hope to manage and admit that we are the business of creating it. “Regardless of what products or services your company sells, you ARE in the business of working with content and...

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Are You Overpaying for Content Management?

In the September 2002 issue of Business 2.0 magazine, Dylan Tweney interviewed content industry experts to find out why organizations spend hundreds of thousands of dollars on software to manage their websites and other documents only to reap “dubious returns”. Check out Are You Overpaying For Content Management? to see how your organization stacks...

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