Five Tips to Succeeding as an Agile Technical Writer

Creating documentation within an Agile team is both challenging and rewarding. Agile moves fast and emphasizes team collaboration. Many Agile evangelists think that being Agile means no documentation. The same amount of documentation is required in Agile. The difference is when and how that documentation is created. Consider the following tips.   1. Join Daily Stand-Ups A stand-up is a short meeting where the team reports on what they’ve done, what they plan to do, and anything preventing them from doing their work. If you’re not attending, you’ll quickly fall out of sync. When attending stand-ups: Focus on team...

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Artificial Intelligence: How To Avoid Being Automated

I’ve been reading up on artificial intelligence lately. AI, as it’s referred to, is a big topic with lots of exciting possibilities. Like many technology-inspired changes, the adoption of AI brings with it incredible promises for improvement. But, it also conjures up fear of impending disaster. “No, robots will not organize a digital insurrection and take over the planet—at least, not anytime soon,” says Michael Rosinski, CEO of Astoria Software. “But, AI will usher in dramatic and significant changes to the way we live, work, and play.” Rosinski’s right. Big change is coming. AI is already part of our daily lives. Fast...

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Content Migration Planning: Unpacking The Boxes

After ten years of accumulating stuff, I am in the middle of packing up our belongings and moving them out before we begin a major house renovation. It’s a pain that I am experiencing as I write this article. But, while moving a home can be a hassle, it isn’t as complicated as a digital content migration. That said, both types of moves can be made easier while also minimizing unexpected surprises—with careful content migration planning. Step 1: Start With A Discussion About Quality Two important facts about content migration planning: Each migration is unique. Size is an obvious...

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Diversifying Content Strategy To Improve Customer Engagement

Guest post by Laurel Nicholes and Niki Vecsei Harrold Prior to presenting, Content Potluck: Bringing Everyone to the Community Table (during the Virtual Summit on Advanced Practices in Technical Communication) we authored a quick-read blog post in which we defined content potluck and outlined how to find champions in your organization to move a project forward. Today, we follow up on that effort. We provide tips for diversifying content strategy by supporting a content potluck. We also provide some advice on organizing your content production and distribution efforts using a collaborative editorial calendar. During the Summit, we asked attendees to answer questions designed to capture current practices and...

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Managing Enterprise Content: 12 Lessons From 2016

Drawing from 20+ years of experience wrangling content, Robert Norris presents us with a twelve-part series on managing enterprise content. His articles (some of the most popular posts of 2016) take on the complex topic of enterprise content strategy from a heuristic angle, bypassing academic approaches for more pragmatic solutions designed for immediacy and ease. This article serves as a summary of Norris’ outstanding series, inviting you to explore the rich and unique insights contained in his work. Managing Enterprise Content: 12 Lessons 1. Think Like a Librarian Norris’ first post, Think Like a Librarian, elaborates on the theme...

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