Category: People

Richard Hamilton

Richard Hamilton is publisher at XML Press. Formerly a manager of technical documentation at Hewlett-Packard, Richard began his career at Bell Laboratories, where he worked on communication software, the UNIX operating system, and internationalization software. He is a member of the DocBook and DITA Technical Committees at OASIS. He is the author of Managing Writers: A Real-World Guide to Managing Technical Documentation (XML Press,...

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Stefan Gentz

Stefan Gentz is a business consultant, trainer, and speaker with a focus on technical documentation, marketing, and translation. A certified Quality Management professional, ISO 9001 / EN 15038 auditor, and Six Sigma (6σ) Champion, Stefan has over 15 years of content management, authoring and translation tools, techniques, processes, and strategies experience. (from LinkedIn): As the Worldwide TechComm Evangelist at Adobe, Stefan Gentz’ mission is to inspire enterprises and technical writers around the world and show how to create compelling technical communication content with Adobe tools. Stefan Gentz has a +18 years experience as a business consultant, trainer, and speaker...

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Sharon Burton

Sharon Burton helps companies get the most value out of content and content development processes. Towards this end, she consults, teaches, and writes for companies and organizations large and small. Her graduate training is as a cultural anthropologist, where she worked with hammock vendors in rural Mexico. The post-sales part of the customer experience is where the interesting problems are found. By evaluating and recommending improvements to your product instructions, I can decrease customer churn and improve the customer lifetime value. I improve the customer experience by optimizing the internal workflow around creating your product instructions, consult on webinars...

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Robert Rose

Robert is the Founder and Chief Troublemaker for The Content Advisory, the education and consulting group with the Content Marketing Institute. We help large enterprises evolve the use of owned media into powerful customer experiences. For more than 20 years, Robert has been helping marketers to tell their story more effectively. Over the last five years, Robert has worked with more than 500 companies, including 15 of the Fortune 100. He’s provided marketing advice and counsel for global brands such as Capital One, Dell, Ernst & Young, Hewlett Packard, Microsoft, Thomson Reuters, Abbott Laboratories, The Bill & Melinda Gates Foundation and UPS.  Robert’s third book, Killing Marketing, was released by McGraw Hill in...

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