It’s impossible to succeed at digital business without content. At Content Science, we view content as A business asset activated by the right leadership, governance, + technology. The substance of your customer experience, no matter the channel or touchpoint. A significant ethical responsibility because of its influence on customer decisions + actions.A potential competitive advantage that requires strategic planning + ongoing innovation. Our Culture: We’re cool content-loving geeks with a clever sense of humor. We embrace these 6 values: 1. Content Love As Content Scientists, we’re relentlessly curious about the impact of and future with content—and we seek to shape that future for the better. 2. Curiosity + Creativity Our confidence arises from our content knowledge, experience, and preparation. When we show confidence, we give our audiences and customers reason to be confident in choosing us. 3. Confidence We care about our customers as people and are proactive about making them successful. 4. Customer Care We achieve results through our decisions and actions each day. In the face of challenges, we are resilient. 5. Consistent Discipline + Grit We collaborate with each other and with our customers to achieve results. 6....Read More
Profound and accelerating change is coming to the content world. New ways of thinking about content—how we create, manage, translate, and deliver it—are required to take advantage of the fast-approaching artificial intelligence revolution. The traditional methods we have used to produce content for the past few decades are no longer sufficient. Content is a business asset that must be prepared—and delivered—with business goals, customer needs, and the requirements of technology in mind. Enter Information Development World: Creating Machine-Ready Content Information Development World (IDW) is the conference for technical, marketing, and product information managers—the folks responsible for managing the people, processes, and technologies involved in creating exceptional customer experiences with content. IDW takes place semi-annually at the Quadrus Conference Center in Menlo Park, California, the heart of Silicon Valley venture-capital land. There’s nothing like IDW. Not even close. IDW is an intimate, three-day, laser-focused, guided journey designed to prepare you for the coming artificial intelligence revolution. We bring together an impressive roster of knowledgeable content professionals—innovators, artists, scientists, engineers, academics, and business leaders—in one big room and take you step-by-step through the topics that matter. Shorter sessions. Laser-focused. No nonsense. No amateurs. No meaningless blabber. Your guided journey begins with a focus on the business activities, processes, competencies, and tools required to take full advantage of chatbots, voice interfaces, and intelligent agents. Each day has a specific focus and is divided into bite-sized chunks, making it...Read More
Richard Hamilton is publisher at XML Press. Formerly a manager of technical documentation at Hewlett-Packard, Richard began his career at Bell Laboratories, where he worked on communication software, the UNIX operating system, and internationalization software. He is a member of the DocBook and DITA Technical Committees at OASIS. He is the author of Managing Writers: A Real-World Guide to Managing Technical Documentation (XML Press,...Read More
XML Press was founded in 2008 to publish books and ebooks on writing, management, content strategy, technology, and social media. Our goal is to give technical communicators, content strategists, marketers, and managers practical knowledge that helps them do their jobs more effectively. Our publications are available through most retailers and may also be purchased for business, educational, or promotional...Read More
Talia Eisen is the Marketing Manager for Aha Media Group. She also serves as a content strategist for the company. Talia received her BS in Marketing from Sy Syms School of Business and her MBA from Bar Ilan University in...Read More
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