Linda Francis has been helping people understand their needs, and their customers’ needs and aspirations, for a long time. She has a reputation for comprehensive designs and strategies that reflect her empathy for people and awareness of the disciplines and functional areas that are woven into a person’s experience. Linda is the kind of hybrid consultant combining UX, CX and Business Analysis that today’s business world needs to shift their culture toward continuous improvement and human-centered design. After graduating in the field of Graphic Arts back in the 70’s, Linda has been creating a positive impact with medium to...Read More
Leigh White is a 20+ year technical communications veteran advocating that effective technical communicators need to be more than writers; they need to be part programmer, part designer, and part project manager. Leigh speaks on Extensible Markup Language (XML) and the Darwin Information Typing Architecture (DITA) at conferences including the Society for Technical Communication Summit, Intelligent Content, WritersUA, and LavaCon. Leigh is a technical communicator with over 20 years of experience as a content creator, Information Architect, XML technologist, and trainer. One of her primary interests is exploring ways that small technical publication groups can leverage existing tools and improve processes...Read More
Laurence Dansokho is the Principal Consultant at ThoughtWorks. Laurence was formerly the Tools & Process Manager at eBay and was responsible for global content process optimization and quality control. She graduated in journalism at the University of Leipzig, has quality management experience, including a Six Sigma Yellow Belt and certification in ISO 9001:2008 Quality Management, and is also a certified Usability...Read More
Laura Creekmore is an experienced content strategist, project manager, information architect, editor, and writer. She is skilled in bridging the divide between business needs and technical realities and helping clients with content strategy and management, search application optimization, taxonomy and information architecture, and online communities, primarily in the health care...Read More
Kristen James Eberlein is an information architect who works with clients that use the Darwin Information Typing Architecture (DITA). She chairs the OASIS Technical Committee that develops the DITA...Read More
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