Editor’s Note: The Content Wrangler is presenting a weekly series of twelve articles that provide useful insights and practical guidance for those who produce online help websites. Columnist Robert Norris shares how to overcome operational challenges related to harvesting, publishing and maintaining online help knowledge bases. His second installment details how we can develop special purpose collections that serve as, “Problem Solving Toolkits.” When we engage a knowledge base website to seek problem-solving resources, the ideal outcome is that we find a carefully tended collection of timely, useful content (instructions, policies, templates, links to internal and external resources, tutorials, warnings, exceptions, etc.). This...Read More
Category: How Tos
Editors Note: Over the next twelve weeks, The Content Wrangler will present a series of articles designed to provide useful insights and practical guidance for those who produce online help websites. Columnist Robert Norris will teach you how to overcome operational challenges related to harvesting, publishing and maintaining online help websites starting with this first installment that encourages us to, “Think like a Librarian.” When engaging a new client who needs assistance with their online help system(s), I often characterize my role as consulting librarian. It is typically more meaningful to the staff than “knowledge manager,” “content troubleshooter” or any other...Read More
By Karl Montevirgen, special to The Content Wrangler Updating your website copyright notice is not a legal requirement. Although online content theft may be a common occurrence, it just so happens that anything you publish on your site is already considered copyrighted whether your copyright notice is current or not. So why update it? Aside from maintaining a current claim of ownership over your web content, it’s simply a matter of smart marketing: it tells visitors that the information on your website is current; a small gesture perhaps, but one that makes a big impression. What a current copyright notice...Read More
Join Scott Abel, The Content Wrangler and Helen Chang, Founder of Author Bridge Media, for a free online video series entitled, “Write, Publish & Launch Your Book,” March 8-10, 2016. Learn how to create a book that can transform people’s lives, support your business, and position yourself as an expert. This isn’t another “Write your book in one weekend” event. This is about getting your book into the hands of potential clients and finally having the return on investment you desire. The line up is amazing. 18 writing, publishing and marketing experts will share the secrets to publishing success. And, it’s free. What are you...Read More
All great presentations have one thing in common: they are well organized. This video from our content partners at Common Craft illustrates how to plan your next presentation so that your audience easily understand what you have to say. It teaches: Why effective presentations matter How to organize and group ideas using sticky notes How to use an outline to develop specific points How to move your points into PowerPoint or Keynote slides Why visuals are important and how to use them Back to...Read More
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