In this interview with Alan Porter, Senior Digital Publishing Consultant for PTC, we discuss his new book, The Content Pool, which explores the most important hidden asset in your company, your content. We have a Chief Executive Officer and a Chief Financial Officer; why don’t we have Chief Content Officer? TCW (The Content Wrangler): Hi Alan, thanks for taking the time to speak with us today. Tell us a little bit about yourself and what you do. AJP (Alan J. Porter): Thanks, it’s always a pleasure to be involved with The Content Wrangler. I tend to describe myself as a Content Strategist and Writer. Currently I am engaged as a Senior Digital Publishing Consultant for PTC focused on the Federal, Aerospace & Defense industries, helping companies in that space define new ways of delivering their service information. I also have a technical and business communications consulting company, 4Js Group LLC, that specializes in applying creativity to meeting business needs and growth. I also write books, comics, magazine articles, as well as columns for a couple of websites. While some of my writing is technical and business related, such as The Content Pool, I also enjoy writing about various pop-culture subjects. For instance, I am currently writing a book about James Bond, as well as scripting a new comic book series. TCW: Can you tell us about your new book, The Content...Read More
Autodesk WikiHelp: A Socially-Enabled Support Community That’s Changing The Way Autodesk Helps Its Customers
Scott Abel, The Content Wrangler interviews Victor Solano, Senior Manager for Learning Experience and Frameworks at Autodesk In this exclusive interview with Victor Solano, Senior Manager for Learning Experience and Frameworks at Autodesk, we explore how the software giant has leveraged the power of the crowd, software standards, and content management to meet the fast-changing needs of its customers. There are many lessons to be learned here, including the fact that the ways technical communication professionals have created user assistance content in the past may not be the way we do so in the future. An opportunity for change? Certainly. A tactic that provides huge efficiency gains? Indeed. Food for thought for your support efforts? You betcha! TCW: Victor, thanks for making time to speak with me today. After our recent webinar (recording available/registration required), I’ve received lots of queries about the topics we discussed. To familiarize our readers who haven’t heard the webinar, start off by telling us a little about Autodesk WikiHelp? VS: The Autodesk WikiHelp provides the global audience of Autodesk product users with a new type of socially-enabled help system that combines the best content authored by Autodesk staff with articles, videos, tips, comments, tags, and other content contributed by the vibrant and talented Autodesk user community. Currently, 26 Autodesk products and Suites publish their help content to the site in 14 languages. Many of...Read More
Five Generations of Cybercrime: The Content Wrangler Interview with Cybercrime Expert Stu Sjouwerman
I’m a bit concerned about cybercrime. Actually, that’s not true. I’m very concerned about cybercrime. It seems it’s getting worse. And, no matter who I ask at my financial institutions, no one seems to have any concrete answers. In fact, they don’t really even seem to understand how online security actually works, let alone seem capable of explaining to me how we can protect ourselves. So I arranged an interview with Stu Sjouwerman (pronounced ‘shower-man’) to find out more about it. Stu recently wrote a book called Cyberheist: The Biggest Financial Threat Facing American Businesses Since The Meltdown of 2008, which goes into great detail about current state of cybercrime. Stu is an IT cybercrime expert and has been professionally involved in information technology for 32 years. The last 20 years his main focus has been software for system administrators — specifically, security software. He started Sunbelt Software in 1994, and during 2005-2008 built a new antivirus product called VIPRE from scratch, integrated a firewall, and then sold the company to a large Venture Fund in Boston. His new company is called KnowBe4 and he told me about what the bad guys on the Internet have been up to recently. TCW: Can you give us some examples of businesses (real ones with names) that have been broken into (bank accounts hacked) and what happened? STUS: Oh, there are hundreds. We did some research on...Read More
by Scott Abel, The Content Wrangler I love music. All types of music. But I have a special love for dance music — remixes, white labels and mashups, specifically. DJ Clivester is one of my favorite mashup artists. One part musician one part magician, Clivester creates seamless audio masterpieces by combining snippets of voice recordings and other audio sounds with tracks from various musical artists. The result: A totally new creation, made from recycled audio. And, they’re amazingly addictive to listen to. In this exclusive interview, I chat with the master audio technician (and advertising agency head) about his...Read More
By Scott Abel, The Content Wrangler I often use music as a way to illustrate how components of content can be re-purposed or recombined in new ways to create useful derivatives of content. In my work as a blogger, presenter, and content strategy consultant, I borrow concepts from remixing music to make such examples easier to understand. My experiences as a night club dj made the move to creating music — and content — mashpups a natural progression for me. A partial library of my mashups and remixes can be found here. DJ Schmolli is one of my...Read More
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