Topping the list of the six big mistakes organizations make in the knowledge continuity arena is “relying on poor documentation”. According to a 2006 audiocast, “A Roadmap to Solving the Brain Drain,” provided by Information Mapping and KnowHow, “Like falling asleep at the wheel, you are courting disaster when poor documentation is combined with a brain drain event”.
About The Author
Known affectionately as "The Content Wrangler," Scott Abel is an internationally recognized global content strategist who specializes in helping organizations deliver the right content to the right audience, anywhere, anytime, and on any device. He writes regularly for business and content industry publications, is frequently selected as a featured presenter at content industry events, and served on the faculty of the University of California, Berkeley, School of Information. Scott's message is clear: Content is a business asset worth managing efficiently and effectively. His firm, The Content Wrangler, exists to help content-heavy organizations adopt the tools, technologies, and techniques they need to connect content to customers.
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