According to a recent survey of documentation managers by TechCom Manager, 37.5% of respondents said their organization had “no formal documentation process”. Editor Steve Capri wrote of the results: “I was very surprised that almost 40 percent of respondents claim they don’t use a formal process at all. Could it be that some of us follow a formal process without even knowing it? Or could it be that many of us still need more guidance in this arena?” We venture to guess it’s the latter. What do you think?
About The Author
Known affectionately as "The Content Wrangler," Scott Abel is an internationally recognized global content strategist who specializes in helping organizations deliver the right content to the right audience, anywhere, anytime, and on any device. He writes regularly for business and content industry publications, is frequently selected as a featured presenter at content industry events, and served on the faculty of the University of California, Berkeley, School of Information. Scott's message is clear: Content is a business asset worth managing efficiently and effectively. His firm, The Content Wrangler, exists to help content-heavy organizations adopt the tools, technologies, and techniques they need to connect content to customers.
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