In Using Technical Communication Skills in User Experience (Boxes and Arrows), user experience maven Teresa Putkey explores the relationship between technical communication professionals and usability. She offers not only well-written and interesting prose, but also provides sound advice for technical communicators interested in making a move to the user experience field.
“It started with the small stuff,” Putkey writes. “I sweated it all: field labels, button positions, lining up the label and the field, ensuring the icon was understandable. After 2 1/2 years of correcting designs, the heavens opened: the project was delayed, and no one could do the requirements and UI design. How were they going to get it all done? Special T (that’s me) stepped in to save the day, of course.”