In this exclusive interview with Charles Cooper (Vice President of The Rockley Group), Scott Abel (The Content Wrangler) discusses the difference between design and style, and asks Cooper to help us understand why so much of the content we create is not really useful to end users.
About The Author
Charles Cooper has over 20 years of experience in quality assurance and over 17 years of experience in eContent, user experience, taxonomy, workflow design, composition, and digital publishing. He teaches, facilitates modeling sessions and develops taxonomy and workflow strategies. He has assisted companies by analyzing their content, current workflow and taxonomy systems, helped to create new ones and worked to ensure that they are maintained on a consistent basis. Charles is a co-author of "Managing Enterprise Content: A Unified Content Strategy, Second Edition," "DITA 101: Fundamentals of DITA for Authors and Managers," and "eBooks 101: The Digital Content Strategy for Reaching Customers Anywhere, Anytime, on Any Device."
September 7, 2007
Autodesk WikiHelp: A Socially-Enabled Support Community That’s Changing The Way Autodesk Helps Its Customers
October 25, 2011
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