One third of all computer users who seek technical support say they never find the solution to their computing snafus. A recent survey by Consumer Reports magazine puts IT technical support among the lowest-ranked services—even...Read More
Information architecture consultant Louis Rosenfeld makes the case for abandoning the search for the perfect business title. Many professional titles exist for those whose job it is to make information easier to use. Some call...Read More
By Scott Abel with additional contribution by Lisa Woods What in the heck is a weblog? In an article entitled Getting Through the Blog! Living in the Blog-Osphere, Janie Payne of the Montana Chapter of STC, described weblogs...Read More
If you’re involved in creating, maintaining, publishing or managing content (and who isn’t nowadays), you should consider becoming a member of the Society for Technical Communication. STC is the world’s largest professional...Read More
In “Managing Enterprise Content”, the authors, Ann Rockley, Pamela Kostur, and Steve Manning, make the case for their “Unified Content Strategy”—a practical and logical way of researching, planning, preparing, testing,...Read More
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